Catelas is used for Compliance (information barriers, watch lists, control rooms), Legal (Early Case Intelligence & Identification), Information Security (investigations & information theft) and Organizational Analysis (sales force optimization, management dashboard and merger execution). By analyzing email communications log files, Catelas uncovers the entire company's communications network, automatically discovering inappropriate relationships, missing custodians, information flow and allowing investigations to be conducted quickly and without collecting a single email.
Catelas Relationship Forensics leverages Social Network Analysis & Behavioral Analysis to quickly uncover who communicated to whom and when, how well people know each other and the levels of activity throughout networks. Catelas quickly identifies key people in a network, automatically grades the most significant relationships and consequently reduces risks and cut costs in Legal, Compliance and Security.
Catelas focuses on understanding human relationships - how they interact and communicate across an extended enterprise. The implications of such human interactions have a major impact on virtually all departments of an organization, ranging from sales generation to white collar crime.
Corporate Legal
Early Case Intelligence, Identification & Intelligent Collection
Catelas is used for both Early Case Intelligence & Identification. Traditional keyword and search based approaches generate a very high false positive count, but more importantly miss the right content. The investigative process is iterative and consequetly both costly and unpredictable.
Catelas delivers an Early Case Intelligence report which
Validates the custodian list – collect the right people first time
Uncovers missing custodians on day one - including people in external companies
Determines whose email to collect before you collect
Eliminates on average 30% of the custodians per case
Reduces unnecessary review by 95% without using keywords
In addition, to providing very early (pre-collection) case Intelligence and litigation risk assessment, Catelas delivers a predictable cost framework. Our unique Relationships Forensics approach has enabled our clients to generate savings of up to $1 million per annum depending on the scope and type of cases.
Email as a threat to Information Security. Where is your information going?
A recent study by the MIS Training Institute revealed that eighty percent of chief information security officers (CISOs) believe that employees and contractors present a greater threat to their data than external hackers. These employees simply email company confident information to external webmail addresses.
“According to our findings, 59% of employees who leave or are asked to leave are stealing company data. Moreover, 79% of these respondents admit that their former employer did not permit them to leave with company data.”
Source: “Data Loss Risks During Downsizing” by Ponemon Institute LLC, February 23, 3009
Almost all of the approaches to dealing with data loss and investigating incidents have tended to be extremely content-centric and reactive in nature. In order to investigate an incident email from archives and back-up tapes need to be collected and laptops seized. This process is time consuming, costly and very disruptive to the business.
The benefits of the Catelas Proactive Incident Response approach:
Investigate incidents without collecting email from servers, laptops & tapes
Unobtrusively uncover information flow to webmail & competitors
Identify inappropriate but non-obvious relationships
Investigate overseas operations (e.g. FCPA) without collecting local hard drives
Catelas can analyze the email transport log files from email servers to uncover the entire network of an organization. These log files contain no content, yet Catelas patent pending algorithms can analyze millions of emails in minutes to uncover undisclosed affiliations, in appropriate relationships and abnormal information flow – all without collecting a single email. Only when an incident has been confirmed, is content collected and processed.
Understanding Relationship Risk in how you do business overseas
Given that the majority of all actions brought against US companies for FCPA violations involved 3rd parties (intermediaries, sales partners, supply chain partners, research & CRO affiliations), how can Compliance understand and manage its risk?
These partners are an essential part of your success in these regions, so how can you carry out the necessary due diligence, to identify areas of risk and work to remove those areas of risk from the business?
The Catelas Relationship Dashboard, is deployed in days with little IT involvement, and provides Compliance with a comprehensive view into every relationship in the company - all from your desk in HQ.
Catelas graphically displays a 360 degree view of all your partners, identifying the key people who own these relationships. A full partner report can be generated without leaving base - detailing all partners, the key people within those partners that your company works with and the people within your organization that own those relationships.
Catelas automatically uncovers the Relationships networks that connect your company to all your 3rd parties and ranks those relationships in order of activity.
More specifically Catelas:
Regional Risk Assessment: Generate a report that details all relationships with third party entities, identifying the key people with both your company and that of the partner
Partner 360 degree Audit: Map out all relationships with certain partners, intermediaries or the government, highlighting the key people who manage and own those relationships.
Track change in a partner's risk profile over time: Visualize how the relationship networks associated with partners change over time and understand the significance of those changes.
Perform due diligence on new partners: Generate a due diligence report on a new partner in days, identifying all key people and their relationships. The report can be used to drive training, certification and ongoing controls.
Catelas Relationship Dashboard adds a 'People Governance' overlay to the company and provides Compliance with a cost effective way of identifying risk and targeting that risk with focused, training, certification or remediation.
Given the current level of regulatory oversight, can the current technology tool sets and processes be relied upon to ensure compliance and mitigate regulatory & operational risk?
Traditional technology solutions either leverage keyword based searches or random sampling to monitor employee communications for compliance to regulatory or operation policy. It is now generally accepted that keyword searching produces far too many false positives that then need to be manually reviewed. On the other hand, random sampling produces far too many false negatives - i.e. the process fails to find anything.
Undiscovered breaches in information barriers, information leakage from deal rooms and the flow of watch list/restricted information within and outside the firm is a significant source of regulatory risk. Catelas is the first compliance solution to comprehensively monitor every single email within and outside the firm, to do so without collecting a single email and without disrupting either the business or IT.
Catelas automatically uncovers who communicated to whom and when, how well people know each other and the levels of activity throughout networks.
More specifically Catelas:
Information Barriers: visually displays the communication networks between business silos / groups, allowing direct communications to be uncovered and indirect relationships (friends in common) to be identified.
Deal room: uncovers where strong and trusted relationships are being used as a conduit for communication containing specific topics.
Restricted Lists: generates company wide network maps which visualize who is communicating to whom about restricted securities.
Watch Lists: displays all communications associated with lists (watch lists, restricted lists, grey lists) as a network and allows compliance to quickly identify risk by visualizing 'who spoke to whom about what and when'.
Information Theft: audits the activity and behavior of new and departing employees for inappropriate relationships, theft of important information (software code or trading strategies) or broadly across the entire company for information flow to competitors, webmail or the press.
Catelas fundamentally reduces regulatory & operational risk by allowing compliance to conduct and resolve audits quickly and easily. This allows Compliance to automatically monitor a greater number of communications networks – something that would not be possible with a traditional tool as the time and effort required would be prohibitive.
In order to reduce costs, many corporations are providing law firms with less data that is needed to properly form an opinion on the matter. Clients are pre-culling the data themselves either based on fast processing or preliminary keyword lists. The result is external counsel is presented with an incomplete picture of the matter. While this approach may appear effective in reducing costs it does significantly increase risk as a proper litigation liability assessment is just not possible.
The Catelas Early Case Intelligence solution allows law firms to address their clients’ need for a predictable cost process while at the same time delivering a comprehensive and early Intelligence report on the matter. These reports not only uncover the networks between custodians and non-custodians, but also detail the communications tagged and available for review.
Catelas is the first pure-play Early Case Intelligence solution on the market today. Typical use cases include:
Employment Law
Regulatory enquiries
Industrial espionage
Fraud
FCPA
Product Liability
Anti-trust
M & A due diligence
Catelas delivers an Early Case Intelligence report within a week of data load that allows the attorneys to become smarter earlier in the process and better advise their clients on case strategy (settle, negotiate, dismiss etc.).
Sales Force Optimization
Sales Management
Given the tough market conditions today, sales managers need to be increasingly nimble in focusing their teams on the right opportunities. Follow the money is an adage used by many successful sales teams. Sales organizations are becoming increasingly complex, responsible for multiple products, often across multiple business groups or regions. Revenue is lost or delayed because the sales force was not aware of a potential opportunity. Using our visual sales relationship maps, Catelas is helping sales leaders with a dashboard approach that optimizes resource allocation and is driving more predictable sales revenue. Key applications include:-
Strategic Account mapping – understanding who has strong relationships in key accounts, how active and real are those relationships and are those relationships with the key decision makers
Integration of sales teams – re-aligning sales teams by geography, product group or customer type and understanding where there are critical gaps or un-necessary overlaps
New account penetration – monitoring the progress of sales individuals in developing relationships into new accounts
Sales Forecasting – driving more predictable sales revenue forecasting by monitoring account activity with key decision makers. Early warning system for ‘deals going quiet’
Channel Management
Companies that sell products and services through channel or partners often find themselves increasingly distanced from their real customers. They lack a direct link or communications network with the end user. Driving sales through a channel organization is often about such connectedness. The ability to forecast channel sales with certainty or to drive increased sales (and productivity) through the channel are key parameters for success. Catelas is helping channel leaders with a dashboard approach that optimizes resource allocation and is driving more predictable sales revenue. Key applications include:-
Channel mapping / coverage – clearly identify and visualize by geography, market vertical or product group the effectiveness of your channel footprint. Establish how well your own company is supporting the channel and how they are supporting your end user customer base
Deal Registration – manage your end user customer acquisition process accurately and factually by assigning customers to partners based on their strength and breadth of relationships and by customer activity levels
Partner churn – using the same fact-based metrics (customer activity and relationships) identify top and bottom performers
Organizational Management
Catelas automatically uncovers the organizational networks that exist within companies and immediately outside. Traditional organizational analysis tools are manual, time consuming and static. Catelas delivers the next-generation of organizational analysis software for the enterprise: automatic, fast, dynamic, flexible, and user-controlled. It will show you the real organization chart and how that changes over time, and it will provide an objective, fact-based approach to making decisions.
Within established organizations Catelas has been able to provide rapid insight to management: confirming concerns (and leading to an almost immediate restructuring of the organization); identifying issues to investigate; helping deliver cultural change. It has also improved the management of large-scale (>50 people) projects.
Within organizations undergoing mergers or major restructuring it can help you to achieve value faster and with lower risk, and to help people from the two organizations work together more effectively. It also provides greater control over the integration or restructuring process.
It allows management or change teams to see:
The dynamic organizational landscape of the entire company and how strong the connectivity is between individual people and between parts of the organization. This can cover specified areas of the business, the entirety of one or more companies, or include the extended enterprise of partners, suppliers and customers
How people self-organize and the extent to which wide-ranging, diverse teams are being formed
Organizational areas of weaknesses which allow management to be alerted to such points of risk as they form
The ‘health of connections’ between key individuals, which can act as a warning when such connections show signs of failure. This is critical in any early warning system that can alert management to failing projects, processes or poorly functioning teams. Such early intervention can allow problems to be fixed or projects to be closed down or re-directed, preventing the waste of many millions of pounds.
Catelas doesn’t need to be integrated with any databases so can be installed quickly (two days in one large financial services company) and without risk of disruption to critical systems.
In the early stages Catelas can support clients with consultancy around the organizational business issues, advising companies which issues they should be addressing.
